Business Process Automation: Examples & Benefits
SwiftType are a prime example of how even the most basic of multi-step zaps can work wonders. Taking advantage of extra steps as data lookups, tickets in Help Scout can be automatically paired up with the correct customer in Salesforce. Classroom Medics love contacting their audience through texts, as this gives a much more personal feel to each message. Meldium used to spend hours every week searching for news stories about passwords and security, whereas now the news comes to them.
- By integrating tools for process design, execution, control, and analysis, it enables automation and optimization of workflows.
- Here are 15 different examples of automation to show you how companies are using business process automation to their advantage – all of which can be performed using Automate.
- At the heart of Method’s automation power is its two-way, real-time sync with QuickBooks and Xero.
- The FDA set out to modernize and accelerate the drug application review and safety monitoring process to resolve issues stemming from siloed data across their core systems.
- From email campaigns to SMS and instant messaging, it allows businesses to send personalized and targeted messages to clients in the right place at the right time.
- Now that you understand what you want the process to look like, model the behavior you want to see before implementing it.
- Build your AI assistant with IBM watsonx Orchestrate to streamline your team’s efforts and reclaim your day.
Inventory management
It created an urgent demand for more resources, supply-chain efficiency, and cost-cutting. The telecom industry is facing a tough time managing the sheer amount of data while keeping up with the demand for uninterrupted connectivity, and this is exactly where BPA can help. During the Implement step—sometimes called the Execute step—put your model into action. As you do, establish metrics for success or failure, in order to evaluate whether this process is better than the one you already had in place. You can quickly annotate screenshots to share your thoughts on any part of a project. Or hire someone to completely manage all your social accounts and provide regular reports and updates.
Slow claims processing in insurance
Business process automation is a stepping stone to building a modern and digital business. It manifests the adoption of digital operations by a company and its employees. If you are thinking of embracing digital transformation and want to bpa business process automation employ it in the culture of your company, business process automation is the way to go. It automates your complex processes with a digital medium such as software applications and integration tools to reduce costs and improve efficiency.
Integration-centric BPM
I realize now I was essentially my friend’s business process automation in human form—the task was so repetitive I could do it while eating leftover pizza and watching anime at the same time. While actual automation would have put me out of a side hustle, that $75 worth of stupefyingly repetitive menial labor bought me about a month of groceries. In this article, we will delve into some of the most successful business process automation examples and offer tips to help you develop a compelling business case for automation in your organization. When you implement business process management, you’re looking at your entire organization’s business processes and improving them. A project management office (PMO) is also focused on improving business processes, but it goes about it in a slightly different way.
Maintenance and Support
But there are many more business processes that need automating, and many more companies that need to implement automation. We’ll show you the benefits of business process automation, its types and phases, and examples of it in action. Automation opens up an array of advantages to businesses, leaders, employees, and customers.
Take control of your workflows today
Machines excel at performing repetitive tasks without fatigue, leading to lower error rates and more consistent output quality. The adoption of a cloud-based BPA tool further enhances productivity by allowing for the centralized storage of data, accessible from anywhere at any time. This level of access creates transparent processes with real-time tracking and provides enhanced accountability. Through multiple acquisitions, Swisslog Healthcare had fragmented processes and IT systems. This meant sales teams were spending up to 60% of their time navigating multiple touchpoints, leading to human error and stretching the time it took to deliver a quotation to 42 days. By creating an Inside Sales team and supported by business process automation, we were able to cut the lead time for quotations by 50%.
Geesinknorba, a leading manufacturer of refuse-collecting vehicles and waste compactors, needed to automate orders quickly to deliver a more intelligent product to customers. Working with them over the course of just eight months, we were able to help them create a ‘smart unit’ manufacturing environment that is 45% more efficient than their previous production method. AEON Credit Service (Asia) wanted to speed up its credit card application process. Under the old system, it was taking over two weeks from customers filling out a paper form to receiving a new card. By automating this process for them, we reduced the approval of credit limits to just 30 minutes, so customers can start using their new cards almost straight away.
- Task management is for individuals looking to improve their personal efficiency and effectiveness.
- Instead, you can create posts in advance and schedule them to go live at particular times.
- If you have a business strategy with key business objectives, BPM helps you optimize processes and achieve those objectives.
- Global asset management company Insight Investment wanted to discover, document, and digitize business processes to build transparency and lay the groundwork for continuous improvement.
- By identifying the right processes to automate and leveraging the right tools and technologies, they were able to achieve significant improvements in efficiency, productivity, and profitability.
We helped them make their complex process streamlined, secure and paperless, leading to a 75% reduction in processing time, equating to a saving of 60 hours per week. But when your scope for choosing where to start in your own business is ‘everything’, that can make getting going harder. So, to help guide your thinking, here are a whole bunch of examples of how businesses have benefited from process automation.